Delete an account and cloud data

What the request deletes

A verified deletion request removes the Memolines account, its linked email address, backed-up library metadata and private artwork files stored for that account. Temporary technical copies are removed through the normal backup-cleanup process.

How to make a request

Email contact@memolines.app from the address linked to Memolines and use the subject “Delete my Memolines account”. If no email was linked, explain that in the message; Yalma Studio will provide a proportionate way to verify control of the account.

Do not send children’s names, drawings or anecdotes. Yalma Studio may request only the information needed to locate the account and prevent an unauthorised deletion.

Local data and subscriptions

Deleting the cloud account does not erase files that remain on a device. They can be removed from inside Memolines or by clearing the application’s data.

Account deletion does not automatically cancel an active Google Play or App Store subscription. Cancel the subscription in the store account to stop future renewals.

Records that may remain

Yalma Studio may retain the minimum record needed to document and secure the deletion request. Store operators and billing providers may keep transaction records when required for accounting, fraud prevention or legal obligations.